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Tianjin Port Free Trade Zone Clears the ¡°Last Mile¡± of Consumers¡¯ Legal Right Safeguarding with Innovative Four-level Distribution Mode to Shorten the Complaint Response Period to Three Days

¡¡¡¡On March 15, the Market Supervision Bureau of Tianjin Port Free Trade Zone held an opening ceremony of the four-level distribution pilot for consumers¡¯ legal right safeguarding in Tianjin Limin Condiment Co., Ltd.. This activity is also an important part of the series public welfare activities of the ¡°3.15 Credit for Better Consumption¡± campaign of Tianjin Port Free Trade Zone. It is learned that, as a pilot organization of the four-level distribution for consumers¡¯ legal right safeguarding in Tianjin, the market bureau of Tianjin Port Free Trade Zone has innovated in the consumers¡¯ legal right safeguarding mode and cleared the ¡°last mile¡± of the safeguarding activities.

¡¡¡¡As introduced by an officer of the Market Supervision Bureau of Tianjin Port Free Trade Zone, at present the bureau averagely needs about 10 work days to deal with a consumer complaint. After Tianjin Port Free Trade Zone developed the four-level distribution mode of ¡°municipal market commission ¨C market bureau of Binhai New Area ¨C market bureau of Tianjin Port Free Trade Zone ¨C consumers¡¯ legal right safeguarding station¡±, the consumers¡¯ legal right safeguarding station can deal with a consumer complaint within 3 work days, so that the objective of ¡°data transmission instead of errand of people or enterprises¡± is truly realized, the complaint intermediation time is shortened, the intermediation efficiency is heightened, and consumption disputes can be settled conveniently and efficiently. It is learned that in addition to the 13 consumers¡¯ legal right safeguarding station in the first batch, the four-level distribution mode will be extended to more mature enterprises and cover more consumers.

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